Privacy Policy Statement

This Privacy Policy explains how Quenova collects, uses, and safeguards your information when you use our Malaysian city route guides. Your privacy is important to us and we adhere to local and global data protection standards.

Information We Collect

We collect information necessary to provide our services and enhance your site experience.

• Personal identification details you provide when contacting us or submitting forms.
• Technical data from your device, such as browser type, device model, or IP address.
• Usage and analytics information about how you interact with content and features.
• Optional feedback, inquiries, or requests shared through our communication channels.

How We Use Your Information

Your information is used strictly to improve our service, enhance security, and respond to your requests.

• To deliver and customize city route recommendations, updates, and account-related functions.
• To monitor site performance, troubleshoot technical issues, and guarantee service reliability.
• To communicate responses, support, and updates requested through our forms.
• To comply with applicable laws and regulations governing privacy and online activity.

Legal Basis for Processing

We collect and process personal data based on legal grounds under Malaysian and global privacy laws.

Your information is processed with your consent, as necessary for service performance, or to fulfill legal obligations. We may also rely on legitimate interests to maintain and improve our services.

How We Share Information

Your personal data is not sold and is only disclosed when necessary or legally required.

• Third-party partners may handle certain data securely, only for service provision and site improvements.
• We may disclose information to public authorities in accordance with Malaysian law.
• Aggregated, anonymized data may be shared for analytics or statistical reporting.

Data Security

We deploy technical and organizational safeguards to protect your data against unauthorized access, loss, or misuse. Regular audits, restricted access, and security best practices are adopted to ensure ongoing safety and compliance with Malaysian and international standards.

Your Rights

You have key rights regarding your data under privacy law.

• Request a copy and review the personal information we maintain about you.
• Request updates, corrections, or deletion of your information in our records.
• Object to specific uses or restrict certain processing activities involving your data.
• Withdraw your consent to data processing as allowed by applicable law.

Cookie Information

Quenova uses cookies to support service delivery, analyze usage, and personalize your experience. You may adjust cookie preferences or review our separate Cookie Policy for additional details.

See Cookie Policy See Cookie Policy

Contact Us

For privacy-related questions, or to exercise your rights, please use the contact details below. We aim to address all requests promptly.

Changes to This Policy

Updates to this policy will be posted here. Please check regularly for any changes affecting your privacy rights.