Terms and Conditions of Use for Quenova

Please read these terms carefully before using our Malaysian city route guides. By accessing quenova.sbs, you agree to the terms and conditions outlined below for a secure and reliable service experience.

January 6, 2026

Acceptance of Terms

By using our website or submitting information through our site, you confirm understanding and agreement with these terms. If you disagree, please discontinue use of our services.

Definitions

The following definitions clarify terms used throughout this document.

‘Service’ refers to all city route guides, travel information, and supporting content offered through quenova.sbs.

‘User’ denotes any individual accessing the website or related content, including visitors, customers, or contributors.

‘Content’ means any text, route directions, maps, or images displayed on our platform.

‘Personal Data’ includes all identifiable user information processed by us.

Service Usage

Our guides and related content are provided for informational use only. Reliance on service content is at your own discretion. Kindly cross-verify before making travel decisions.

Eligibility

Use of our services requires you to be at least 18 years old or have legal consent for access. Parents are responsible for minors engaging with our resources.

Service is designed for adult travel planning.

User Responsibilities

Users agree to abide by these responsibilities to ensure safe and effective use.

Provide accurate and up-to-date details when submitting contact forms or requests.

Refrain from sharing unauthorized content or infringing third-party rights.

Use route and travel information responsibly, mindful of local regulations.

Report suspected issues, errors, or misuse to our support promptly.

Prohibited Uses

Certain uses of our service are strictly prohibited.

Distributing malicious software, spam, or unauthorized promotional content.

Misusing guides for unlawful activities or circumventing regulations.

Violating security or breaching the integrity of our website or services.

Using our name or published content in misleading ways.

Reverse engineering or unauthorized reproduction of city guides.

Intellectual Property

All content, including but not limited to guides, texts, photos, and designs on quenova.sbs, is protected by copyright and may not be copied or reused without explicit permission.

User Content

Submissions through forms or user contributions may be published, moderated, or edited at our discretion within the law.

User Content Rights

By submitting content, you agree to grant us a license for display, publication, and enhancement linked to our services.

Privacy and Data Security

Your data is protected as described in our Privacy Policy. Please consult this policy for information on security, rights, and usage of your personal details.

View Privacy Policy

Disclaimer and Limitation of Warranties

All content provided is for general informational purposes only. We do not guarantee accuracy for all circumstances or changes.

Important Notice

Refer to the Disclaimer page for complete details regarding the limits of our service reliability and accuracy.

Limitation of Liability

We are not liable for damages arising from the use or inability to use our guides, except as required by law.

Indemnification

You agree to defend and hold Quenova, its affiliates, and partners harmless from losses or claims arising from any violation of these terms.

Dispute Resolution Methods

For disputes, please contact us before taking legal action. We favor informal resolution.

Arbitration

Unresolved disputes may be addressed through neutral arbitration per Malaysia law, unless excluded by applicable law.

Parties will split arbitration costs unless otherwise determined by the arbitrator.

Online Dispute Resolution

For cross-border or unresolved issues, you may access Malaysia’s online dispute resolution service.

See online dispute resolution info

Severability

If any provision is found invalid, the remainder of the agreement remains effective.

Entire Agreement Overview

These terms and related references constitute our complete agreement with you regarding use of our services.

Governing Law and Jurisdiction

All disputes or claims related to these terms are governed by Malaysian law and handled in Malaysian courts.

Termination

We reserve the right to restrict or terminate access for violations of these terms without notice, at our discretion.

Modifications

We may update these terms at any time; continued use implies acceptance of the revised version.

Contact Information for Terms

Questions about these terms? Contact our team using the details below.

Email Address: content@quenova.sbs

Phone Number: +6019-217 6829

Physical Address: 76-2, Jalan Tasik Utama 5, Kuala Lumpur 57000 Malaysia

Effective Date of Terms: January 6, 2026

Version: 2.0